Frequently Asked Questions
What items am I not allowed to store?
For safety and legal reasons, the following items are not allowed to be stored:
- Hazardous materials (e.g., gasoline, propane, chemicals, explosives)
- Perishable food items
- Illegal items or substances
- Live animals or plants
- Firearms and ammunition
- Items that produce strong odors. Please check with us if you need clarification on any specific items.
Can I rent space online?
Yes! You can easily rent online. Simply choose your preferred location, pick the size that suits your needs, and complete the rental process online. It is fast and convenient.
Do I need to bring my own storage lock?
No, you do not need to bring your own lock. Our units use a latch system that requires a cylinder lock. This type of lock is used to ensure maximum security for your belongings. You can purchase it on-site during move-in or at your nearest Pandora Self-Storage location.
What security measures are in place?
We take security seriously to keep your belongings safe. Our storage facilities are equipped with a range of security features, including:
- 24/7 video surveillance
- Electronic gate access with individual codes
- Facility-wide alarm system during closed hours
- Well-lit premises
- On-site staff during business hours
Do I need insurance while storing?
All our units are insured through Cowan Insurance Group. The amount of coverage may vary based on your request and the move-in date. While insured, we recommend confirming the coverage level, as certain items or circumstances may not be fully covered. If you are unsatisfied with the coverage limits or if coverage exceptions apply, you are responsible for obtaining your own insurance policy to ensure your belongings are fully protected.
How do I pay my bill?
You can pay your bill online through our customer portal, by phone, or in person at the facility. We accept major credit cards, debit cards, and Electronic Fund Transfers (EFT) for your convenience.
What is your refund policy?
All payments for storage rentals are non-refundable, including early move-outs. We do not offer pro-rated refunds. Exceptions may be granted in cases of billing errors or duplicate charges, at the discretion of management. Retail purchases (e.g., locks, merchandise) are final sale.
Questions? Contact us at info@pandoramini.com
How do I pick my size?
Our website’s storage size guide can help you choose the right fit for your needs. It is based on the types of items you want to store and their volume. If you need further assistance, our team is happy to help you select the appropriate size.
Do you sell boxes?
We offer various moving supplies, including boxes, tape, and other packing materials. You can purchase these online or at any of our facilities during the rental process.
What is a drive-up storage unit?
A drive-up storage unit offers ground-level access, allowing you to pull your vehicle directly up to the door for easy loading and unloading. It is ideal for storing more oversized items or if you plan to access your belongings frequently.
Do you provide dollies, pushcarts, and moving supplies?
Yes, we provide dollies and pushcarts free of charge at our facilities to help you move items in and out. We also sell various moving supplies, including boxes and packing materials.